Testimonial for Cobra Kayaks customer service

Read this string of messages from the bottom up to see an example of the kind of service you might expect from the Cobra Kayak company.

It's too cold in Indiana for kayaking now so I have time to express my thanks.

My first message to Wes at customer service at Cobra was dated 9/19/2004. After a few e-mails, and at no cost to me... well just read the exchange. (I've removed the exact addresses)

Date: Tue, 5 Oct 2004 12:26:33 -0700 (PDT)
From: "me "
Subject: RE: tear near seat of white Cobra Navigator
To: "Wes Ogle"

Wes,

The replacement arrived yesterday and I've prepared the damaged kayak for return shipment using the return address label you provided. It is at
Shipping Location Address
Terre Haute, IN 4780x
and ready to be shipped.

I could be on the water again this weekend thanks to your excellent service.

Thanks,

--- Wes Ogle wrote:

> Hi ,
>
> Your replacement kayak shipped today. You can probably expect it in 5-7 days. Included inside are a couple of plastic bags and an address label. If you would please tape the return address label to the top of the damaged kayak and place it into the plastic bags and tape up the ends. When ready please email or call me toll free at the number below and I'll have a freight company pick it up and return it to us.
> 888/412-6272
>
> Thanks,
> Wes
>
> -----Original Message-----
> From: [mailto:me @yahoo.com]
>
> Sent: Wednesday, September 22, 2004 11:14 AM
> To: Wes Ogle
> Subject: RE: tear near seat of white Cobra Navigator
>
> Wes,
>
> I can take delivery of the replacement kayak at:
>
>
> Shipping Location Address
> Terre Haute, IN 4780x
>
>
>
>
>
> Wes Ogle wrote:
> Hi ,
>
> We will be shipping your replacement kayak out via truck freight. Is there an address we can ship to where someone will be available to receive this during the day M-F ?
>
> Thanks,
> Wes
>
> -----Original Message-----
> From: [mailto:me @yahoo.com]
>
> Sent: Tuesday, September 21, 2004 6:32 AM
> To: Wes Ogle
> Subject: RE: tear near seat of white Cobra Navigator
>
> Wes,
>
> Thanks for your prompt respons I read the serial number of my Navigator as GWA00151 H303.
>
>
>
>
> HouseNumber My Av
> Terre Haute, IN 4780x
>
> Wes Ogle wrote:
> Hi ,
>
> Sorry to hear about the damage to your kayak.
> It is unusual for the kayak to fail in this location since it is not in an area which would be exposed to stress or impact.
> We could send out repair material but I feel that it may just fail again. I suspect that for some reason the plastic was thinner than normal in that location and has fatigued over time and we should probably replace the kayak.
> Please get back to me with the 12 digit serial # which is located on the right side of the kayak, about a foot or so from the tail and just above what appears to be a seam where the side and bottom meet.
> We will begin working on a replacement kayak for you. If you need to contact me, you can call toll free 888/412-6272
>
> -Wes
>
>
>
> -----Original Message-----
> From: [mailto:me @yahoo.com]
>
> Sent: Sunday, September 19, 2004 6:36 AM
> To: wogle@cobrakayaks.com
> Subject: tear near seat of white Cobra Navigator
>
> I bought my Cobra at Action Marine in Marina Del Ray, CA last Christmas.
>
>
> After several months of use, I find a jagged 3.5 inch tear near the seat of my white Cobra Navigator.
>
> I read the suggestion in your FAQ -
>
> Q- I have a small cut in the hull of my kayak. Is it possible to repair this damage?
> A- Yes, it's easy to fix. Even though it is very hard to cut or damage our kayaks, if it does happen, then please contact us directly, let us know the color of your kayak and we will send you material to repair it.
> You will then need a soldering iron to "weld" the repair material into the damaged area.
>
> The tear begins about 6 inches forward of the seat platform and about 4 inches to the right. There are no hatches in this kayak and no way to strengthen the seat platform which seems a little "squishy" when I put the kayak on my head as for loading onto the car roof rack. Can I expect a proper patch to restore the original stiffness of the Navigator?
>
> me
> HouseNumber My Avenue
> Terre Haute, IN 4780x

It will be warm enough to use it in a few months.